Establish / Discontinue Service

The application process requires valid state-issued identification (driver's license), social security number (SSN), and for customers who are renting or leasing, we must have a copy of your rental/lease agreement. We must receive a copy of your identification to process any application. The Water Billing Office provides next day service; however, if you would like for services to be connected the same day of your application, a fee of $25 must be paid.

Submit a End Water, Sewer and/or Garbage Services Request Online Form.

Authorization to Make Changes on Customer Account

If you wish to change a mailing address, change the name or add someone to an account, please fill out this form (PDF).


You have the right to maintain confidentiality of certain personal information. To request confidentiality of personal information contained in utility account records, please complete the confidentiality form (PDF) and return to City of Pasadena. There is a one-time $2 fee to process this request.

Applications / Forms