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*NEW* Paperless Billing - now you can switch to e-Billing and have your utility bill emailed directly to your inbox rather than receiving them by mail.
Enroll at https://schedulepayment.com/pd. When entering your account number, enter the dash. You will also need your billing zip code.
Payment Options – for your convenience, we offer several ways to pay your bill.
There is a service fee of $2.95 per transaction. There are two ways to make a payment: 1) One-Time Payment – you only need your account number or 2) Register on our Customer Portal – if you register, you can: (1) save payment information; (2) set up auto payments; (3) receive Payment Reminder Email notifications; and (4) manage and pay multiple accounts.
IMPORTANT: Online or IVR payments made by 10 PM Central time on the due date will be considered on time and not be assessed late charges.
Do not pay online or by IVR if you are making a payment on the "Disconnect Date." The Water Billing Office does not receive the payment file until the following business day nor do we receive notice that a payment has been made.
Customers have 18 days from the date of the bill to pay the balance due on their account without penalty. Please be aware that payments not received by the due by date are subject to a 10% late fee.
Deposits for residential customers are as follows:
Commercial deposits are generally comparable to two months’ service of a commercial business similar to the applicant but no less than $75. In addition, a non-refundable $30 connect service charge must be paid before the services are connected.
If you are 65 or older, you qualify for reduced rates for City water, sewer and garbage services. Reduced rates are available only for primary residences and you must provide the required documentation in order to qualify. Download the application for discounted rates (PDF).